FREE PDF QUIZ 2025 MKT-101: BUILD AND ANALYZE CUSTOMER JOURNEYS USING MARKETING CLOUD–HIGH PASS-RATE TRAINING PDF

Free PDF Quiz 2025 MKT-101: Build and Analyze Customer Journeys using Marketing Cloud–High Pass-Rate Training Pdf

Free PDF Quiz 2025 MKT-101: Build and Analyze Customer Journeys using Marketing Cloud–High Pass-Rate Training Pdf

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Salesforce MKT-101 (Build and Analyze Customer Journeys using Marketing Cloud) Exam is a certification exam that validates a professional’s knowledge and skills in building and analyzing customer journeys using Salesforce Marketing Cloud. MKT-101 exam is designed for individuals who are responsible for designing, executing, and analyzing customer journeys using the Marketing Cloud platform.

To help professionals gain expertise in using the Salesforce Marketing Cloud, Salesforce offers the MKT-101 Certification Exam. MKT-101 exam is designed to test a candidate's knowledge of Marketing Cloud features, best practices, and implementation techniques. Build and Analyze Customer Journeys using Marketing Cloud certification is ideal for marketing professionals, digital marketers, and CRM administrators who are looking to enhance their skills and knowledge in using the Marketing Cloud.

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Salesforce Build and Analyze Customer Journeys using Marketing Cloud Sample Questions (Q79-Q84):

NEW QUESTION # 79
Northern Trail Outfitters (NTO) wants to use Marketing Cloud to solicit customer service feedback. If a customer indicates they are unhappy with the service they have received, NTO wants a new case to be created in Service Cloud. NTO is unsure of what is possible within Marketing Cloud but would like to use as much native functionality as possible.
What approach would a consultant recommend?

  • A. Use an Engagement Split to capture positive or negative responses, and a Custom Activity to create a new case in Service Cloud.
  • B. Use an Engagement Split to capture positive responses, and a Case Activity to create a new case in Service Cloud.
  • C. Use Automation Studio to capture positive or negative responses, and a Case Activity to create a new case in Service Cloud.
  • D. Use an AppExchange package to create a customized API integration between Marketing Cloud and Service Cloud.

Answer: A


NEW QUESTION # 80
Northern Trail Outfitters is using a Salesforce entry event in a Journey to send SMS to contacts located in the United States. They notice new SMS contacts are not receiving messages, and the mobile number in the Salesforce Entry Data Extension was missing the country code.
How could they resolve this issue?

  • A. Select 'Normalize Phone Number* in Journey settings.
  • B. Configure the phone field in Salesforce as US locale.
  • C. Select 'US' as the sending country in SMS activity.
  • D. Format the phone field in Salesforce as +l[phonenumber],

Answer: D


NEW QUESTION # 81
Northern Trail Outfitters is looking at solutions that provide warnings/advice automatically about Email Sends using Artificial Intelligence.
Which standard tool best does this?

  • A. Einstein Email Recommendations
  • B. Einstein Messaging Insights
  • C. Einstein Copy Insights

Answer: C


NEW QUESTION # 82
An email marketer needs a point and click to create a segment based on everyone who lives in a five-mile radius of a specific zip code and to see an accurate count of subscribers in real time. What solution meets this specification?

  • A. Data Filters
  • B. Contact Builder
  • C. SQL Query Activity
  • D. Audience Builder

Answer: A


NEW QUESTION # 83
A subscriber asked to be removed from a customer's email list multiple times by replying directly to the customer's marketing message, but continues to receive emails.
Which steps will solve how replies are managed by the application?
Choose 3 answers

  • A. Confirm that the subscriber's request contained one of the standard terms that qualify for automatic unsubscribe.
  • B. Confirm that Reply Mail Management (RMM) is configured for the customer's account.
  • C. Confirm that an email address was provided as the Routing Address for Remaining Replies.
  • D. Confirm that the RMM setting 'Unsubscribe Manual Requests' is set to YES.
  • E. Confirm that the RMM setting 'Delete auto-replies and out-of-office replies' is set to NO.

Answer: B,C,D


NEW QUESTION # 84
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